Privacy Policy

Effective Date: 22/02/2024

At La Catalina Villa, we are committed to protecting your privacy. This Privacy Policy describes the personal information we collect from you when you use our vacation rental property booking engine, how we use that information, your rights with respect to that information, and our compliance with the General Data Protection Regulation (GDPR).

Information We Collect

When you use our booking engine to reserve a vacation rental property, we may collect certain information from you, including:

- Your name, email address, phone number, and postal address

- The names of any other guests who will be staying with you

- The dates of your stay and the rental property you have chosen

- Your payment information, including your credit card number and billing address

- Any special requests or accommodations you may have

How We Use Your Information

We use the information we collect from you to process your reservation and to communicate with you about your stay. We may also use your information to:

- Send you marketing materials and special offers, where you have provided your explicit consent for us to do so

- Improve our website and booking engine

- Respond to customer service inquiries and requests

- Comply with legal and regulatory requirements

Legal Basis for Processing Your Information

Under GDPR, we rely on one or more of the following legal bases to process your personal information:

- Performance of a contract: We need to process your information to fulfil our contractual obligations to you, such as to process your reservation and communicate with you about your stay.

- Legitimate interests: We may process your information for our legitimate interests, such as to improve our website and booking engine, or to comply with legal and regulatory requirements.

- Your consent: We may process your information where you have provided your explicit consent for us to do so, such as to send you marketing materials and special offers.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information to:

- Our partners, including property owners and managers, who are involved in fulfilling your reservation

- Service providers who help us operate our website and booking engine

- Government authorities or law enforcement officials, if required by law or as necessary to protect our rights and interests

Your Rights

Under GDPR, you have the following rights with respect to your personal information:

- The right to access: You have the right to request access to the personal information we hold about you.

- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

- The right to erasure: You have the right to request that we delete your personal information.

- The right to restrict processing: You have the right to request that we restrict the processing of your personal information.

- The right to data portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.

- The right to object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise these rights, please contact us at [email protected].

Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal and regulatory requirements.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].